1. Introduction

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This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase digital 3D print files. We respect your privacy and comply with the UK General Data Protection Regulation (UK GDPR) and other relevant laws.

 

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2. What Information We Collect

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We may collect the following personal data:

• Name (if provided)

• Email address (for orders, downloads, or contact forms)

• Billing address (for payment processing)

• Order details (e.g., what files you bought)

• IP address and browser information (for site security and analytics)

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We do not store or handle your payment card details directly. All payments are processed securely via Wix Payments.

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3. How We Use Your Data

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We use your data to:

• Process your purchases and deliver digital files

• Send order confirmations and important updates

• Respond to your questions or support requests

• Prevent fraud or misuse of our digital content

• Improve our website and services

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​4. Legal Basis for Processing

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We process your data on the following legal grounds:

• Contractual obligation (e.g., to deliver your purchase)

• Legal compliance (e.g., tax reporting)

• Legitimate interest (e.g., fraud prevention)

• Consent (for marketing emails — only if you opt in)

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5. Sharing Your Data

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We do not sell or trade your personal data. We may share data with trusted third parties who help us run our business, such as:

• Payment processors (e.g., Stripe, PayPal)

• Email providers (e.g., MailerLite, ConvertKit)

• Web hosting or analytics platforms

All partners are GDPR-compliant or located in countries with adequate data protection.

 

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6. Marketing

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We will only send you marketing emails if you explicitly opt in. You can unsubscribe at any time via the link in our emails or by contacting us directly.

 

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7. Your Rights

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Under the UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Request data portability

• Lodge a complaint with the ICO (UK Information Commissioner’s Office)

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To exercise these rights, contact us at hellothere@realm3d.co.uk .

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8. Data Retention

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We keep your order and contact data for up to 6 years (for accounting/tax purposes). For newsletter subscribers, we retain data until you unsubscribe or request deletion.

 

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9. Cookies

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We use minimal cookies for functionality and analytics. You will see a cookie notice on your first visit. You can manage cookies through your browser settings.

 

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10. Changes to This Policy

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We may update this policy occasionally. The latest version will always be available on our website with an updated “Effective Date.”

 

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11. Contact

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For support, or if you have any questions about this policy or how we handle your data, please contact

Email: hellothere@realm3d.co.uk
Website: www.realm3d.co.uk